I WAS NOT NOTIFIED THAT MY * MONTH FREE ONSTAR...
A OnStar customer review by GetHuman user GetHuman-132457 from November 25th, 2017
Background on GetHuman-132457's case
GetHuman: GetHuman-132457 - can you tell our other OnStar customers when your case took place?
GetHuman-132457: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-132457 a list of common OnStar problems)
GetHuman-132457: "Account Access" was why I was trying to call.
GetHuman-132457's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-132457: I WAS NOT NOTIFIED THAT MY * MONTH FREE ONSTAR HAD EXPIRED. I AM A RETIRED GM EMPLOYEE, ONSTAR CONTINUED BILLING ME FOR SERVISE I ASSUMED Was deleted after the ** day period. When I CONTACTED ONSTAR THEY CLAIMED THAT I SHOULD HAVE CONTACTED THEM TO TERMANATE MY COVERAGE. IN THE PAST VEHICLES I'VE PURCHASED WITH FREE ONSTAR, ONSTAR CONTACTED ME TO TO SEE IF I WANTED TO PAY FOR ADDITIONAL COVERAGE. ONSTAR debted my checking account for additional payment's for service I did not want.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-132457: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-132457: I'd give them a three out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-132457: For that I would say four out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-132457: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-132457 taken from his OnStar customer service problem that occurred on November 20th, 2017.