OnStar: I had a horrible experience. A ten minute ride...
A OnStar customer review by GetHuman user ~frumiemas from November 20th, 2017
Background on ~frumiemas's case
GetHuman: ~frumiemas - can you tell our other OnStar customers when your case took place?
~frumiemas: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~frumiemas a list of common OnStar problems)
~frumiemas: "Change booking" was why I was trying to call.
~frumiemas's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frumiemas: I had a horrible experience. A ten minute ride from Newark airport to my home in Staten Island took * *** hours!!! they lost track of my car, told me to turn when I couldn't on the * & *, and then hung up the phone on me when I complained!!! I want money for wasted gas and wear and tear and a refund!
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~frumiemas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frumiemas: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~frumiemas: For that I would say three out of five.
GetHuman: And finally- any advice for other OnStar customers?
~frumiemas: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frumiemas taken from his OnStar customer service problem that occurred on November 13th, 2017.