OnStar: I have a problem understanding why I can't add...
A OnStar customer review by GetHuman user ~Stan Keeler from November 24th, 2017
Background on ~Stan Keeler's case
GetHuman: ~Stan Keeler - can you tell our other OnStar customers when your case took place?
~Stan Keeler: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan Keeler a list of common OnStar problems)
~Stan Keeler: "Cancel Account" was why I was trying to call.
~Stan Keeler's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan Keeler: I have a problem understanding why I can't add minutes and have them expire at the same time as the OnStar instead of having to make two phone calls. Also when you give a price to include taxes and other fees. I should be able to add service and make it effective when the prior service expires not have take a loss if I forget to call. I also would rather get a bill with the choices that I can understand easier and send a check back. It may come a time that with that exemption that I have it is simpler to use my cell phone. I would love to have a response from you.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~Stan Keeler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan Keeler: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~Stan Keeler: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~Stan Keeler: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan Keeler taken from his OnStar customer service problem that occurred on November 21st, 2017.