OnStar: I was yelled at by a man I did not feel comfort...
A OnStar customer review by GetHuman user GetHuman-19589 from November 23rd, 2017
Background on GetHuman-19589's case
GetHuman: GetHuman-19589 - can you tell our other OnStar customers when your case took place?
GetHuman-19589: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19589 a list of common OnStar problems)
GetHuman-19589: "Change booking" was why I was trying to call.
GetHuman-19589's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19589: I was yelled at by a man I did not feel comfortable with from the Philippines. Due to him yelling at me saying are you happy now I hung up. Now started calling my place of business when I did not even give him my telephone number.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-19589: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19589: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-19589: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-19589: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19589 taken from his OnStar customer service problem that occurred on November 16th, 2017.