OnStar: Upon noticing an over charge on my credit card...
A OnStar customer review by GetHuman user ~wheres my money? from November 9th, 2017
Background on ~wheres my money?'s case
GetHuman: ~wheres my money? - can you tell our other OnStar customers when your case took place?
~wheres my money?: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~wheres my money? a list of common OnStar problems)
~wheres my money?: "Update Account Info" was why I was trying to call.
~wheres my money?'s review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wheres my money?: Upon noticing an over charge on my credit card, i attempted for two days to reach on star b phone as well as online. Two lt i finally go through to a live person and was witched to the billing dep. Alady stated they were having cmputer trouble and i would need to call back in two ours. At the exact time she was telling me this i was reading cmplaints on line and she was telling me exactly what i was reading on a complaint. I told her this and she acted rude and said she would send me to thecomplaint dept. Cosidering cancelling real soon.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~wheres my money?: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wheres my money?: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~wheres my money?: For that I would say three out of five.
GetHuman: And finally- any advice for other OnStar customers?
~wheres my money?: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wheres my money? taken from his OnStar customer service problem that occurred on November 1st, 2017.