locked my self out,onstar ph number in my phone...
A OnStar customer review by GetHuman user ~coachman from November 9th, 2017
Background on ~coachman's case
GetHuman: ~coachman - can you tell our other OnStar customers when your case took place?
~coachman: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~coachman a list of common OnStar problems)
~coachman: "Account Access" was why I was trying to call.
~coachman's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coachman: locked my self out,onstar ph number in my phone wrong, had to make calls to get correct number,,,,ok but if I had lost my phone a friend could call on star if I had a sticker with phone number on window, can you get me a sticker??????
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~coachman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coachman: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~coachman: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~coachman: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coachman taken from his OnStar customer service problem that occurred on November 6th, 2017.