Oncor: I have sick kids at my house so yes this is pis...

A Oncor customer review by GetHuman user ~khill77 from November 3rd, 2017

Background on ~khill77's case

GetHuman: ~khill77 - can you tell our other Oncor customers when your case took place?
~khill77: Yes. It was evening, on October 27th.
GetHuman: Did you reach out to Oncor, and if so, how?
~khill77: I used the 888-313-6862 number I found for on the GetHuman Oncor customer phone number page I was on: Oncor Customer Service Phone Number
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~khill77 a list of common Oncor problems)
~khill77: "Repair" was why I was trying to call.

~khill77's review of Oncor customer service

GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~khill77: I have sick kids at my house so yes this is pissin me off I don't understand how texas is the biggest state and we don't have enough power for all ur customers
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~khill77: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~khill77: I'd give them a three out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~khill77: For that I would say four out of five.
GetHuman: And finally- any advice for other Oncor customers?
~khill77: Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~khill77 taken from his Oncor customer service problem that occurred on October 27th, 2017.

Oncor

3.50 of 5 stars | 35 reviews

~khill77's Oncor Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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