Oncor needs a human to talk to when there is an...
A Oncor customer review by GetHuman user ~dprkr5016 from November 17th, 2017
Background on ~dprkr5016's case
GetHuman: ~dprkr5016 - can you tell our other Oncor customers when your case took place?
~dprkr5016: Yes I can. It was late at night, on November 8th.
GetHuman: Did you reach out to Oncor, and if so, how?
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~dprkr5016 a list of common Oncor problems)
~dprkr5016: "Repair" was why I was trying to call.
~dprkr5016's review of Oncor customer service
GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dprkr5016: Oncor needs a human to talk to when there is an outage. My father is ** yrs old and the heat is not good for him. Several other elderly men live around him and they can't handle the heat either. If there was another company to service Ward County, I would also make a change.
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~dprkr5016: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dprkr5016: I'd give them a five out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~dprkr5016: For that I would say four out of five.
GetHuman: And finally- any advice for other Oncor customers?
~dprkr5016: Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dprkr5016 taken from his Oncor customer service problem that occurred on November 8th, 2017.