Oncor ***** . Anytime our power goes out it's u...
A Oncor customer review by GetHuman user ~Arlington man and women from November 17th, 2017
Background on ~Arlington man and women 's case
GetHuman: ~Arlington man and women - can you tell our other Oncor customers when your case took place?
~Arlington man and women : Yup. It was evening, on November 7th.
GetHuman: Did you reach out to Oncor, and if so, how?
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~Arlington man and women a list of common Oncor problems)
~Arlington man and women : "Complaint" was why I was trying to call.
~Arlington man and women 's review of Oncor customer service
GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arlington man and women : Oncor ***** . Anytime our power goes out it's usually at night . And I never can get ahold of anyone . It so freaking hot right now I could have a heat stroke . Absolutely horrible customer service one of the worst in my life time . They need a person on the phone **hrs a day because this answering service is B.S. reall you guys ****
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~Arlington man and women : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arlington man and women : I'd give them a three out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~Arlington man and women : For that I would say four out of five.
GetHuman: And finally- any advice for other Oncor customers?
~Arlington man and women : Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arlington man and women taken from his Oncor customer service problem that occurred on November 7th, 2017.