Ontario Hydro: I hung up therefore go zero satisfaction from H...
A Ontario Hydro customer review by GetHuman user GetHuman-307625 from November 21st, 2017
Background on GetHuman-307625's case
GetHuman: GetHuman-307625 - can you tell our other Ontario Hydro customers when your case took place?
GetHuman-307625: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Ontario Hydro, and if so, how?
GetHuman: And which of these common Ontario Hydro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307625 a list of common Ontario Hydro problems)
GetHuman-307625: "Book appointment" was why I was trying to call.
GetHuman-307625's review of Ontario Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's Ontario Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307625: I hung up therefore go zero satisfaction from Hydro One.... the telephone * you have listed is the same as on our hydro bills.. therefore NO DIFFERENCE.
GetHuman: Let's quantify your experience contacting Ontario Hydro. On a scale of 1 to 5, how easy is it go get help on a Ontario Hydro problem?
GetHuman-307625: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307625: I'd give them a four out of five on communication.
GetHuman: And what about Ontario Hydro's ability to quickly and effectively address your problem?
GetHuman-307625: For that I would say one out of five.
GetHuman: And finally- any advice for other Ontario Hydro customers?
GetHuman-307625: Call them early in the day or late. Don't forget any personal or account information you might need for Ontario Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307625 taken from his Ontario Hydro customer service problem that occurred on November 11th, 2017.