Ooma: tech support numbers disconnected. direct line...
A Ooma customer review by GetHuman user GetHuman-231043 from November 6th, 2017
Background on GetHuman-231043's case
GetHuman: GetHuman-231043 - can you tell our other Ooma customers when your case took place?
GetHuman-231043: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Ooma, and if so, how?
GetHuman: And which of these common Ooma customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231043 a list of common Ooma problems)
GetHuman-231043: "Technical support" was why I was trying to call.
GetHuman-231043's review of Ooma customer service
GetHuman: So how would you sum up your experience for GetHuman's Ooma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231043: tech support numbers disconnected. direct line to corp, press * for support, rings a few times, sends you back to main menu. press * for operator, music plays ** seconds then hangs up on you. tried repeatedly over several days. no response to my email to customer support either. btw* they used to be excellent.
GetHuman: Let's quantify your experience contacting Ooma. On a scale of 1 to 5, how easy is it go get help on a Ooma problem?
GetHuman-231043: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231043: I'd give them a four out of five on communication.
GetHuman: And what about Ooma's ability to quickly and effectively address your problem?
GetHuman-231043: For that I would say five out of five.
GetHuman: And finally- any advice for other Ooma customers?
GetHuman-231043: Call them early in the day or late. Don't forget any personal or account information you might need for Ooma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231043 taken from his Ooma customer service problem that occurred on November 2nd, 2017.