Optimum: Have dealt with this company for years. Most dy...
A Optimum customer review by GetHuman user GetHuman-76546 from November 18th, 2017
Background on GetHuman-76546's case
GetHuman: GetHuman-76546 - can you tell our other Optimum customers when your case took place?
GetHuman-76546: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman-76546: I used the 888-276-5255 number I found for on the GetHuman Optimum customer phone number page I was on: Optimum Customer Service Phone Number
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-76546 a list of common Optimum problems
GetHuman-76546: "Change Plan" was why I was trying to call.
GetHuman-76546's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76546: Have dealt with this company for years. Most dysfunctional co. ever. * different answers from * diff. sources. They will call me back sometime within ** hrs. I will not hold my breath.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-76546: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76546: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-76546: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-76546: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76546 taken from his Optimum customer service problem that occurred on November 12th, 2017.
3.13 of 5 stars | 59 reviewsOptimum ReviewsOptimum's Phone NumberAll Optimum contact infoGeneral Optimum customer service info
GetHuman-76546's Optimum Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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