Optimum: I currently have Verizon and am very happy with...

A Optimum customer review by GetHuman user ~sexylilangel85 from November 3rd, 2017

Background on ~sexylilangel85's case

GetHuman: ~sexylilangel85 - can you tell our other Optimum customers when your case took place?
~sexylilangel85: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Optimum, and if so, how?
~sexylilangel85: I used the 877-584-2495 number I found for on the GetHuman Optimum customer phone number page I was on: Optimum Customer Service Phone Number
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
Shows ~sexylilangel85 a list of common Optimum problems
~sexylilangel85: "Update Account Info" was why I was trying to call.

~sexylilangel85's review of Optimum customer service

GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sexylilangel85: I currently have Verizon and am very happy with it, Cablevision "was in my area this week" and randomly stopped by as my fiance and I were getting ready to go out. The gentleman that stopped by was Howard Schreiber. He was relentless in trying to sell his product to my fiance, but we had to leave, so he finally allowed my fiance to go without slamming the door in his face after an appointment was scheduled for THURSDAY. On Wednesday, as my fiance was leaving to pick me up at work, in a BLIZZARD, he showed up again, and held up my fiance for another ** minutes, again trying to sell his product. Finally, he let my fiance come pick me up at work, and said he would be back tomorrow for their scheduled appointment. My fiance called Verizon as we have everything through them, and absolutely love their customer service and everything about them, and they gave us an UNBELIEVABLE DEAL to keep our business. My fiance called Howard and told him that there was no need for him to come out in
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~sexylilangel85: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sexylilangel85: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~sexylilangel85: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
~sexylilangel85: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sexylilangel85 taken from his Optimum customer service problem that occurred on October 25th, 2017.

Optimum

3.13 of 5 stars | 59 reviews
Optimum ReviewsOptimum's Phone NumberAll Optimum contact infoGeneral Optimum customer service info
~sexylilangel85's Optimum Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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