Optimum: They can't figure out why they debited me, and...
A Optimum customer review by GetHuman user ~Sharon from October 27th, 2017
Background on ~Sharon's case
GetHuman: ~Sharon - can you tell our other Optimum customers when your case took place?
~Sharon: Yeah. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharon a list of common Optimum problems)
~Sharon: "Change Plan" was why I was trying to call.
~Sharon's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon: They can't figure out why they debited me, and the debit shows up out of my bank account but not credited to my Cablevision account. And billing is "unusually busy" and doesn't answer phones. MAJOR FAIL.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Sharon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon: I'd give them a two out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Sharon: For that I would say five out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Sharon: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon taken from his Optimum customer service problem that occurred on October 26th, 2017.