Optimum: I got a letter from Cablevision to switch our s...
A Optimum customer review by GetHuman user GetHuman-380834 from November 3rd, 2017
Background on GetHuman-380834's case
GetHuman: GetHuman-380834 - can you tell our other Optimum customers when your case took place?
GetHuman-380834: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380834 a list of common Optimum problems)
GetHuman-380834: "Cancel Account" was why I was trying to call.
GetHuman-380834's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380834: I got a letter from Cablevision to switch our service from Verizon. Admittedly, it was a very good offer. My wife and I decided to switch and said we wanted to keep our number. They said fine. TODAY we get a call and say they need to reschedule or not take our number because they did not complete the third party verification they were supposed to do. First, I did not know they needed it, second, why did they wait until now? I told them I have no desire to reschedule, I had already cleared my schedule for them once. Are you sure? Yes. Cancel it all. I should have known better than to question leaving Verizon Fios.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-380834: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380834: I'd give them a three out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-380834: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-380834: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380834 taken from his Optimum customer service problem that occurred on October 31st, 2017.