Optimum: Pressing "*" DOES not work. There is NO WAY to...
A Optimum customer review by GetHuman user ~Anon from November 15th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Optimum customers when your case took place?
~Anon: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Optimum problems)
~Anon: "Technical Support" was why I was trying to call.
~Anon's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Pressing "*" DOES not work. There is NO WAY to opt out of their awful voice-recognition labyrinth.*First you must confirm they have your phone * right. If you don't, you never get out of the "We didn't understand..." loop. Then you must SPEAK your problem, guessing which words they want to hear. I hate calling these guys so much.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Anon: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Optimum customer service problem that occurred on November 9th, 2017.