Optimum: Their customer service is great, but their cabl...
A Optimum customer review by GetHuman user GetHuman-86888 from November 14th, 2017
Background on GetHuman-86888's case
GetHuman: GetHuman-86888 - can you tell our other Optimum customers when your case took place?
GetHuman-86888: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-86888 a list of common Optimum problems)
GetHuman-86888: "Service Outage" was why I was trying to call.
GetHuman-86888's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-86888: Their customer service is great, but their cable service and the field technicians are terrible, and, unfortunately, a lot of the notes and information the customer service reps relay to the techs is ignored, which means the customer service doesn't do much in the end.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-86888: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-86888: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-86888: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-86888: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-86888 taken from his Optimum customer service problem that occurred on November 8th, 2017.