OptionsHouse: Im stuck with an extremely volatile stock over...
A OptionsHouse customer review by GetHuman user ~Donny88 from November 26th, 2017
Background on ~Donny88's case
GetHuman: ~Donny88 - can you tell our other OptionsHouse customers when your case took place?
~Donny88: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to OptionsHouse, and if so, how?
GetHuman: And which of these common OptionsHouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Donny88 a list of common OptionsHouse problems)
~Donny88: "Get financial advice" was why I was trying to call.
~Donny88's review of OptionsHouse customer service
GetHuman: So how would you sum up your experience for GetHuman's OptionsHouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donny88: Im stuck with an extremely volatile stock over the weekend because i did not know you can only trade * hour after hours.. go somewhere else!!!
GetHuman: Let's quantify your experience contacting OptionsHouse. On a scale of 1 to 5, how easy is it go get help on a OptionsHouse problem?
~Donny88: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donny88: I'd give them a one out of five on communication.
GetHuman: And what about OptionsHouse's ability to quickly and effectively address your problem?
~Donny88: For that I would say four out of five.
GetHuman: And finally- any advice for other OptionsHouse customers?
~Donny88: Call them early in the day or late. Don't forget any personal or account information you might need for OptionsHouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donny88 taken from his OptionsHouse customer service problem that occurred on November 22nd, 2017.