OptionsHouse: needed to speak with someone regarding a issue...
A OptionsHouse customer review by GetHuman user GetHuman-14509 from November 17th, 2017
Background on GetHuman-14509's case
GetHuman: GetHuman-14509 - can you tell our other OptionsHouse customers when your case took place?
GetHuman-14509: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to OptionsHouse, and if so, how?
GetHuman: And which of these common OptionsHouse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14509 a list of common OptionsHouse problems)
GetHuman-14509: "Get financial advice" was why I was trying to call.
GetHuman-14509's review of OptionsHouse customer service
GetHuman: So how would you sum up your experience for GetHuman's OptionsHouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14509: needed to speak with someone regarding a issue with there web page not being able to be brought up. had to wait **min and i still didnt speak to anyone, thought they went out of business as the toll free number went straight to busy and their web sight said that there was no sever information found to bring up my account! im thinking they ran off with my money!
GetHuman: Let's quantify your experience contacting OptionsHouse. On a scale of 1 to 5, how easy is it go get help on a OptionsHouse problem?
GetHuman-14509: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14509: I'd give them a one out of five on communication.
GetHuman: And what about OptionsHouse's ability to quickly and effectively address your problem?
GetHuman-14509: For that I would say two out of five.
GetHuman: And finally- any advice for other OptionsHouse customers?
GetHuman-14509: Call them early in the day or late. Don't forget any personal or account information you might need for OptionsHouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14509 taken from his OptionsHouse customer service problem that occurred on November 12th, 2017.