Optus - Faults: Broadband and Wi-Fi Blocking Protocol in Austra...
A Optus - Faults customer review by GetHuman user ~brett from November 15th, 2017
Background on ~brett's case
GetHuman: ~brett - can you tell our other Optus - Faults customers when your case took place?
~brett: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~brett a list of common Optus - Faults problems)
~brett: "Technical Support" was why I was trying to call.
~brett's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brett: Broadband and Wi-Fi Blocking Protocol in Australia***For last five years a continual number of irregularities' have occurred in relation to phantom communication jamming * barring and IP blocking of Network protocols to Laptop, PC and possibility Table systems within Australian. **These occurrences have generally been focused on Residents and Citizens of Australia with usage of Control Panel*Network and Internet*Network Connections section protocols required for Broadband Sticks, WI-FI and Wireless connections.**This however does not affect customer's usage of Direct GSM connections on Mobiles to Network Providers, thus meaning interference whilst using mobiles directly for internet or data apps would not occur without network congestion or frequency hijacking (Peering issues to be addressed with PnP wireless broadband). **Under examination of the re-occurrence I have found that this problem may not reside with the Network Providers that customers are connected to for delivery of s
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~brett: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brett: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~brett: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~brett: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brett taken from his Optus - Faults customer service problem that occurred on November 12th, 2017.