Optus - Faults: Finally got to talk to an operator who confirme...
A Optus - Faults customer review by GetHuman user ~Helen from November 21st, 2017
Background on ~Helen's case
GetHuman: ~Helen - can you tell our other Optus - Faults customers when your case took place?
~Helen: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen a list of common Optus - Faults problems)
~Helen: "Cancel service" was why I was trying to call.
~Helen's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen: Finally got to talk to an operator who confirmed problems on the line, then while booking a service call to my home the line dropped out. I don't know if a call has been booked. I made a number of calls on my mobile and waiting time varied up to ** minutes. Not satisfactory.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Helen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Helen: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Helen: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen taken from his Optus - Faults customer service problem that occurred on November 16th, 2017.