Optus - Faults: Great service, very quick. Problem not solved...

A Optus - Faults customer review by GetHuman user ~Clare1960 from November 20th, 2017

Background on ~Clare1960's case

GetHuman: ~Clare1960 - can you tell our other Optus - Faults customers when your case took place?
~Clare1960: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~Clare1960: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
Shows ~Clare1960 a list of common Optus - Faults problems
~Clare1960: "Overcharge/Strange charge" was why I was trying to call.

~Clare1960's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Clare1960: Great service, very quick. Problem not solved yet but have been told someone will follow up on it between * & *pm tonight. Pat was lovely and am quite impressed. Expected a huge long wait, great surprise.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Clare1960: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Clare1960: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Clare1960: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Clare1960: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Clare1960 taken from his Optus - Faults customer service problem that occurred on November 16th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews
Optus - Faults ReviewsOptus - Faults's Phone NumberAll Optus - Faults contact infoGeneral Optus - Faults customer service info
~Clare1960's Optus - Faults Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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