Optus - Faults: I am in an area where I only have mobile covera...
A Optus - Faults customer review by GetHuman user ~Geoff from November 19th, 2017
Background on ~Geoff's case
GetHuman: ~Geoff - can you tell our other Optus - Faults customers when your case took place?
~Geoff: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Geoff a list of common Optus - Faults problems)
~Geoff: "Technical support" was why I was trying to call.
~Geoff's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Geoff: I am in an area where I only have mobile coverage the transmission towers are all linked by microwave dishes along the F* (M*) in NSW.. it took * calls to Optus faults till I finally got a person in Sydney to talk to.. they knew where the Hawkesbury was and had the common sense to look and report to me what has happen and they are now working on it... that was feb **** and the same fault now exists.. moving customer service to offshore removes the service out of customer service.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Geoff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Geoff: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Geoff: For that I would say three out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Geoff: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Geoff taken from his Optus - Faults customer service problem that occurred on November 13th, 2017.