Optus - Faults: I'm absolutely gobsmacked!!! That would have to...

A Optus - Faults customer review by GetHuman user GetHuman-255628 from November 14th, 2017

Background on GetHuman-255628's case

GetHuman: GetHuman-255628 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-255628: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman-255628: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255628 a list of common Optus - Faults problems)
GetHuman-255628: "Setup service" was why I was trying to call.

GetHuman-255628's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255628: I'm absolutely gobsmacked!!! That would have to be the best service I've EVER had from this provider! Hope it continues as the problem is not completely solved but they are in the process of fixing it....very impressed!!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-255628: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255628: I'd give them a four out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-255628: For that I would say three out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-255628: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255628 taken from his Optus - Faults customer service problem that occurred on November 5th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

GetHuman-255628's Optus - Faults Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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