Optus - Faults: Loud buzzing on our phone to the point where a...

A Optus - Faults customer review by GetHuman user ~Grey Nomad from November 26th, 2017

Background on ~Grey Nomad's case

GetHuman: ~Grey Nomad - can you tell our other Optus - Faults customers when your case took place?
~Grey Nomad: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~Grey Nomad: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Grey Nomad a list of common Optus - Faults problems)
~Grey Nomad: "Account access" was why I was trying to call.

~Grey Nomad's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grey Nomad: Loud buzzing on our phone to the point where a conversation is untenable. I am on a rural property & this is an ongoing problem, since ****, especially after rain. The fault lies with the Telstra lines & they repeatedly ignored my requests for service, hence my move to OPTUS. When I contacted OPTUS yesterday I played a recording of the noise to their service representative. She took my mobile number then asked me to hang up the landline phone. Within seconds she called back on my mobile & explained that she suspected the fault to be at the local hub. She explained that she will immediately start the fault reporting procedure & if I could wait would try & get the problem sorted for me. The process took ** minutes & took * calls to various people on her part, she reported her progress to me after each call. Finally she issued a fault report number to me & told me the process for rectifying the fault was underway. Now around * hours later my phone is noise free & the best it's been in lit
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Grey Nomad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grey Nomad: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Grey Nomad: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Grey Nomad: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grey Nomad taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~Grey Nomad's Optus - Faults Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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