Optus - Faults: My elderly aunt is off the air and I was ringin...
A Optus - Faults customer review by GetHuman user GetHuman-379831 from November 27th, 2017
Background on GetHuman-379831's case
GetHuman: GetHuman-379831 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-379831: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379831 a list of common Optus - Faults problems)
GetHuman-379831: "Cancel service" was why I was trying to call.
GetHuman-379831's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379831: My elderly aunt is off the air and I was ringing from the office on her behalf. Told it would be over ** minutes wait at *.**am in the morning! Had to request a call back as I'm at the office and can't sit on the phone for ** minutes plus.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-379831: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379831: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-379831: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-379831: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379831 taken from his Optus - Faults customer service problem that occurred on November 23rd, 2017.