Optus - Faults: Over two weeks, cannot use business phone, path...

A Optus - Faults customer review by GetHuman user GetHuman-228016 from November 26th, 2017

Background on GetHuman-228016's case

GetHuman: GetHuman-228016 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-228016: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman-228016: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228016 a list of common Optus - Faults problems)
GetHuman-228016: "Account access" was why I was trying to call.

GetHuman-228016's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228016: Over two weeks, cannot use business phone, pathetic service, more excuses than a dole bludger for not fixing problem. Redirected to another phone, buggered that up and cut of home phone. Employ some Australians who speak the language and don't expect clients to teach your employees English. Try answering a phone about faults and people might recommend you service, I wont be.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-228016: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228016: I'd give them a four out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-228016: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-228016: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228016 taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

GetHuman-228016's Optus - Faults Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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