Optus - Faults: The guy I spoke to was polite enough but strugg...
A Optus - Faults customer review by GetHuman user ~Minnie from November 23rd, 2017
Background on ~Minnie's case
GetHuman: ~Minnie - can you tell our other Optus - Faults customers when your case took place?
~Minnie: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Minnie a list of common Optus - Faults problems)
~Minnie: "Lower my bill" was why I was trying to call.
~Minnie's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minnie: The guy I spoke to was polite enough but struggled to understand him very well, spoke to fast. However he was friendly. Wanted to know all about my dogs more than my phone!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Minnie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minnie: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Minnie: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Minnie: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minnie taken from his Optus - Faults customer service problem that occurred on November 20th, 2017.