Optus - Faults: as far as i am concerned optus are **** we are...

A Optus - Faults customer review by GetHuman user ~susans2 from November 26th, 2017

Background on ~susans2's case

GetHuman: ~susans2 - can you tell our other Optus - Faults customers when your case took place?
~susans2: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~susans2: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~susans2 a list of common Optus - Faults problems)
~susans2: "Overcharge/Strange charge" was why I was trying to call.

~susans2's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susans2: as far as i am concerned optus are **** we are paying for a service we cant use so if u are thinking of using them forget it
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~susans2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susans2: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~susans2: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~susans2: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susans2 taken from his Optus - Faults customer service problem that occurred on November 20th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~susans2's Optus - Faults Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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