Optus - Faults: lines dropout no dial tone playing tennis with...

A Optus - Faults customer review by GetHuman user ~publigraf printers from November 15th, 2017

Background on ~publigraf printers's case

GetHuman: ~publigraf printers - can you tell our other Optus - Faults customers when your case took place?
~publigraf printers: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~publigraf printers: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~publigraf printers a list of common Optus - Faults problems)
~publigraf printers: "Overcharge/Strange charge" was why I was trying to call.

~publigraf printers's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~publigraf printers: lines dropout no dial tone playing tennis with optus and telstra,Telstra says our lines are fine its optus exchange they need to fix it not us optus says no its telstra we cant touch there equipment and problem stil hapening not happy at all.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~publigraf printers: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~publigraf printers: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~publigraf printers: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~publigraf printers: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~publigraf printers taken from his Optus - Faults customer service problem that occurred on November 11th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~publigraf printers's Optus - Faults Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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