Orange: Wait for ages ** min each time only to get cut...
A Orange customer review by GetHuman user GetHuman-197258 from November 16th, 2017
Background on GetHuman-197258's case
GetHuman: GetHuman-197258 - can you tell our other Orange customers when your case took place?
GetHuman-197258: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Orange, and if so, how?
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197258 a list of common Orange problems)
GetHuman-197258: "Change plan" was why I was trying to call.
GetHuman-197258's review of Orange customer service
GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197258: Wait for ages ** min each time only to get cut off in middle of conversation! You start all over again, I have waited three days to receive a call from a manager to try sort out our problem. A pay monthly phone but cannot use it as no one is helping sort our problem !!!! If anyone can help please ring and help us sort this out please contact me on ***********.Failing this we will have to seek legal help.
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
GetHuman-197258: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197258: I'd give them a five out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
GetHuman-197258: For that I would say five out of five.
GetHuman: And finally- any advice for other Orange customers?
GetHuman-197258: Call them early in the day or late. Don't forget any personal or account information you might need for Orange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197258 taken from his Orange customer service problem that occurred on November 14th, 2017.