BUYER BEWARE - ORBITZ CHARGES SERVICE FEES...
A Orbitz customer review by GetHuman user ~planoiceman from November 6th, 2017
Background on ~planoiceman's case
GetHuman: ~planoiceman - can you tell our other Orbitz customers when your case took place?
~planoiceman: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~planoiceman a list of common Orbitz problems)
~planoiceman: "Update Account Info" was why I was trying to call.
~planoiceman's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~planoiceman: BUYER BEWARE - ORBITZ CHARGES SERVICE FEES !!!**Just received my credit card statement and was surprised to see a separate line item charge of $**.** from Orbitz. Called their Customer Service and was told Orbitz charges a service fee on top of the airline price listed. **Supposedly there was somewhere in the booking process that indicated Orbitz charges a service fee, but not anywhere that I saw. I was certain their advertising states that no service fees, but can't find anywhere on their web site whether they charge or not.**I certainly won't be using Orbitz ever again.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~planoiceman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~planoiceman: I'd give them a two out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~planoiceman: For that I would say five out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~planoiceman: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~planoiceman taken from his Orbitz customer service problem that occurred on November 4th, 2017.