Orbitz double charged my trip twice. Said it wa...
A Orbitz customer review by GetHuman user GetHuman-278242 from November 21st, 2017
Background on GetHuman-278242's case
GetHuman: GetHuman-278242 - can you tell our other Orbitz customers when your case took place?
GetHuman-278242: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-278242 a list of common Orbitz problems)
GetHuman-278242: "Change Booking" was why I was trying to call.
GetHuman-278242's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278242: Orbitz double charged my trip twice. Said it was associated with * emails, so was charged separately. I can only reach customer service with limited English and no one can find the second charge. ****.**..how does that just disappear from their records? So frustrated, will NEVER use Orbitz again!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
GetHuman-278242: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278242: I'd give them a four out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
GetHuman-278242: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
GetHuman-278242: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278242 taken from his Orbitz customer service problem that occurred on November 13th, 2017.