Orbitz: This has been the most frustrating customer exp...
A Orbitz customer review by GetHuman user ~Pamela from November 17th, 2017
Background on ~Pamela's case
GetHuman: ~Pamela - can you tell our other Orbitz customers when your case took place?
~Pamela: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Pamela a list of common Orbitz problems)
~Pamela: "Find Itinerary" was why I was trying to call.
~Pamela's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pamela: This has been the most frustrating customer experience of my life. All I am trying to do is cancel one flight and book myself and child on another flight. I have made several phone calls and waited approximately *-* hours on the phone. I have been charged double the fees and several fees I wasn't expecting. I am now on hold again, for the last ** minutes while I wait for a supervisor. I will be making a complaint to the Better Business Bureau, I will put complaints on as many travel sites as I can. This is the worst service ever! I will never use Orbitz again.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Pamela: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pamela: I'd give them a five out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Pamela: For that I would say four out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Pamela: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pamela taken from his Orbitz customer service problem that occurred on November 15th, 2017.