Orlando Sentinel: Have asked several times for customer service s...
A Orlando Sentinel customer review by GetHuman user ~pmerbach from November 26th, 2017
Background on ~pmerbach's case
GetHuman: ~pmerbach - can you tell our other Orlando Sentinel customers when your case took place?
~pmerbach: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~pmerbach a list of common Orlando Sentinel problems)
~pmerbach: "Lower my bill" was why I was trying to call.
~pmerbach's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pmerbach: Have asked several times for customer service supervisor to call. they assure me I will get call back. Never happens.*Worst customer service ever!!!!!!
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~pmerbach: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pmerbach: I'd give them a two out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~pmerbach: For that I would say five out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~pmerbach: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pmerbach taken from his Orlando Sentinel customer service problem that occurred on November 21st, 2017.