Orlando Sentinel: The hours on the call center are limited. The m...
A Orlando Sentinel customer review by GetHuman user ~Big Bad Wolf from November 27th, 2017
Background on ~Big Bad Wolf's case
GetHuman: ~Big Bad Wolf - can you tell our other Orlando Sentinel customers when your case took place?
~Big Bad Wolf: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Bad Wolf a list of common Orlando Sentinel problems)
~Big Bad Wolf: "Lower my bill" was why I was trying to call.
~Big Bad Wolf's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Bad Wolf: The hours on the call center are limited. The message keeps changing on when to call back to speak to someone. There customer service is a farce like the paper and there add sheets they distribute.
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~Big Bad Wolf: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Bad Wolf: I'd give them a one out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~Big Bad Wolf: For that I would say three out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~Big Bad Wolf: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Bad Wolf taken from his Orlando Sentinel customer service problem that occurred on November 21st, 2017.