Orlando Sentinel: alexis was very apologetic and repeated herself...
A Orlando Sentinel customer review by GetHuman user ~Walker73 from November 27th, 2017
Background on ~Walker73's case
GetHuman: ~Walker73 - can you tell our other Orlando Sentinel customers when your case took place?
~Walker73: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~Walker73 a list of common Orlando Sentinel problems)
~Walker73: "Delivery problem" was why I was trying to call.
~Walker73's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Walker73: alexis was very apologetic and repeated herself * times. However I have not seen my newspaper for about * weeks. I moved here back in ****** and have yet to see my newspapers. If I don't get my paper this Sunday I will request a full refund!
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~Walker73: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Walker73: I'd give them a five out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~Walker73: For that I would say four out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~Walker73: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Walker73 taken from his Orlando Sentinel customer service problem that occurred on November 22nd, 2017.