I ordered a product from Overstock.com at a ver...
A Overstock.com customer review by GetHuman user ~tissy321 from November 6th, 2017
Background on ~tissy321's case
GetHuman: ~tissy321 - can you tell our other Overstock.com customers when your case took place?
~tissy321: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to Overstock.com, and if so, how?
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tissy321 a list of common Overstock.com problems)
~tissy321: "Warranty claim" was why I was trying to call.
~tissy321's review of Overstock.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tissy321: I ordered a product from Overstock.com at a very low price. Considering their website advertises **% off, I never once believed the offer could have been *€*too good to be true.*€* After ordering the product I called my friend and informed her of the awesome deal I had just gotten. She goes on the website to order this as well and see*€*s they are out of stock. With hearing that it was such a good deal she decided to locate them on Facebook. Once there, she noticed someone put up a post asking if prices were correct. The moderator for that site informed them that there was a pricing error and everyone should hear something very soon on their orders. ** hours later I receive an email that states my order was canceled due to either ME canceling or them lacking enough information to process my order. Well, I didn*€*t cancel and they had enough information to already take the money out of my bank account and send me an email. Their excuse was a pathetic lie. Well, shortly after I
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~tissy321: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tissy321: I'd give them a five out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~tissy321: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~tissy321: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tissy321 taken from his Overstock.com customer service problem that occurred on October 31st, 2017.