Overstock.com: The past chat person Susan come on ask me que...
A Overstock.com customer review by GetHuman user GetHuman-390869 from November 19th, 2017
Background on GetHuman-390869's case
GetHuman: GetHuman-390869 - can you tell our other Overstock.com customers when your case took place?
GetHuman-390869: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Overstock.com, and if so, how?
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-390869 a list of common Overstock.com problems)
GetHuman-390869: "Make a purchase" was why I was trying to call.
GetHuman-390869's review of Overstock.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-390869: The past chat person Susan come on ask me questions, I give her the information and she gives me a song and dance only to promise to get back in contact with me WHICH SHE DID NOT. This goes for the one before Susan ho promised that my book order from NOv ** would arrive on Dec *, ****. As you can see it is now Dec * and no books. Thank Goodness for KARA. She actually took the time and worked with me. Let's see what happens.
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
GetHuman-390869: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-390869: I'd give them a four out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
GetHuman-390869: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
GetHuman-390869: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-390869 taken from his Overstock.com customer service problem that occurred on November 14th, 2017.