Oxford Health Plans: As far as I can see, Oxford is out for one thin...
A Oxford Health Plans customer review by GetHuman user ~tina from November 16th, 2017
Background on ~tina's case
GetHuman: ~tina - can you tell our other Oxford Health Plans customers when your case took place?
~tina: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Oxford Health Plans, and if so, how?
GetHuman: And which of these common Oxford Health Plans customer issues best describes the reason you wanted to talk to them?
(Shows ~tina a list of common Oxford Health Plans problems)
~tina: "Make/Chase a claim" was why I was trying to call.
~tina's review of Oxford Health Plans customer service
GetHuman: So how would you sum up your experience for GetHuman's Oxford Health Plans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tina: As far as I can see, Oxford is out for one thing - to get as much of your money as they can. I had extensive back surgery about * weeks ago and was sent home with *** pain tablets - one every *-* hours. Today I needed a refill. Well, since I didn't originally fill a prescription for the maximun allowed -*** tabs - I can only get ** tabs today (*******) (which costs me a copay of $**) and then, on ****** I can fill *** tabs which will again cost me $**. Who wins in this situation? Not me! They have been doing the exact thing to me with another pain medication - allowing me to fill enough for **.* days and a refill on the **th day. Not only do I have another $** copay, but I must pay out of pocket $*** for one day's medication. Note that this nonsense never happens on the medications with lower copays. I cannot wait for the day I heal from my surgery and can write that final letter to Oxford to tell them exactly what I think of them.
GetHuman: Let's quantify your experience contacting Oxford Health Plans. On a scale of 1 to 5, how easy is it go get help on a Oxford Health Plans problem?
~tina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tina: I'd give them a three out of five on communication.
GetHuman: And what about Oxford Health Plans's ability to quickly and effectively address your problem?
~tina: For that I would say four out of five.
GetHuman: And finally- any advice for other Oxford Health Plans customers?
~tina: Call them early in the day or late. Don't forget any personal or account information you might need for Oxford Health Plans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tina taken from his Oxford Health Plans customer service problem that occurred on November 8th, 2017.
Oxford Health Plans
2.67 of 5 stars | 2 reviews
~tina's Oxford Health Plans Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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