Oxford Health Plans: I got passed from one person to another and so...
A Oxford Health Plans customer review by GetHuman user ~Yossi from November 20th, 2017
Background on ~Yossi's case
GetHuman: ~Yossi - can you tell our other Oxford Health Plans customers when your case took place?
~Yossi: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Oxford Health Plans, and if so, how?
GetHuman: And which of these common Oxford Health Plans customer issues best describes the reason you wanted to talk to them?
(Shows ~Yossi a list of common Oxford Health Plans problems)
~Yossi: "Renew coverage" was why I was trying to call.
~Yossi's review of Oxford Health Plans customer service
GetHuman: So how would you sum up your experience for GetHuman's Oxford Health Plans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yossi: I got passed from one person to another and so on- bottom line, an urgent medical procedure (for pain, not life-threatening) has been "in process" for almost a week while the poor woman lies in bed crying and fasting, in case it is approved! There's a special place in **** for people so unfeeling.
GetHuman: Let's quantify your experience contacting Oxford Health Plans. On a scale of 1 to 5, how easy is it go get help on a Oxford Health Plans problem?
~Yossi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yossi: I'd give them a four out of five on communication.
GetHuman: And what about Oxford Health Plans's ability to quickly and effectively address your problem?
~Yossi: For that I would say three out of five.
GetHuman: And finally- any advice for other Oxford Health Plans customers?
~Yossi: Call them early in the day or late. Don't forget any personal or account information you might need for Oxford Health Plans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yossi taken from his Oxford Health Plans customer service problem that occurred on November 18th, 2017.
Oxford Health Plans
2.67 of 5 stars | 2 reviews
~Yossi's Oxford Health Plans Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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