Oxford Health Plans: This is not a review, but a comment. This websi...

A Oxford Health Plans customer review by GetHuman user ~Emily from November 19th, 2017

Background on ~Emily's case

GetHuman: ~Emily - can you tell our other Oxford Health Plans customers when your case took place?
~Emily: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Oxford Health Plans, and if so, how?
~Emily: I used the 800-666-1353 number I found for on the GetHuman Oxford Health Plans customer phone number page I was on: Oxford Health Plans Customer Service Phone Number
GetHuman: And which of these common Oxford Health Plans customer issues best describes the reason you wanted to talk to them?
(Shows ~Emily a list of common Oxford Health Plans problems)
~Emily: "Update account information" was why I was trying to call.

~Emily's review of Oxford Health Plans customer service

GetHuman: So how would you sum up your experience for GetHuman's Oxford Health Plans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emily: This is not a review, but a comment. This website is wrong. By calling that number, you could learn that number is Oxfords Provider Services department. Providers can call to verify benefits and eligibility. They can also call that number to preauthorize a service or inquire about a member claim. Member services for customer service is ***-***-**** , BA's and brokers would use ***-***-**** for a group health plan. You may want to check your information before putting it out there.
GetHuman: Let's quantify your experience contacting Oxford Health Plans. On a scale of 1 to 5, how easy is it go get help on a Oxford Health Plans problem?
~Emily: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emily: I'd give them a five out of five on communication.
GetHuman: And what about Oxford Health Plans's ability to quickly and effectively address your problem?
~Emily: For that I would say two out of five.
GetHuman: And finally- any advice for other Oxford Health Plans customers?
~Emily: Call them early in the day or late. Don't forget any personal or account information you might need for Oxford Health Plans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emily taken from his Oxford Health Plans customer service problem that occurred on November 15th, 2017.

Oxford Health Plans

2.67 of 5 stars | 2 reviews

~Emily's Oxford Health Plans Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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