I paid for PC Tools registry mechanic in July...
A PC Tools customer review by GetHuman user GetHuman-182485 from October 31st, 2017
Background on GetHuman-182485's case
GetHuman: GetHuman-182485 - can you tell our other PC Tools customers when your case took place?
GetHuman-182485: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to PC Tools, and if so, how?
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-182485 a list of common PC Tools problems)
GetHuman-182485: "Returns" was why I was trying to call.
GetHuman-182485's review of PC Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-182485: I paid for PC Tools registry mechanic in July. In Aug I recieved a email from them saying my registry mechanic is expired. I could not get a hold of anyone to fix this problem. This is not the only time I have had problems with PC Tools. they also said my credit card was not accepted for spyware doctor but when I checked with my card company they said it was fine. This operations seems like a totally amateur venture if ever there was one.
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
GetHuman-182485: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-182485: I'd give them a one out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
GetHuman-182485: For that I would say four out of five.
GetHuman: And finally- any advice for other PC Tools customers?
GetHuman-182485: Call them early in the day or late. Don't forget any personal or account information you might need for PC Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-182485 taken from his PC Tools customer service problem that occurred on October 28th, 2017.