PETCO.com: Employees service not professional
A PETCO.com customer review by GetHuman user GetHuman-pegsueh from December 8th, 2017
Background on GetHuman-pegsueh's case
GetHuman: GetHuman-pegsueh - can you tell our other PETCO.com customers when your case took place?
GetHuman-pegsueh: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to PETCO.com, and if so, how?
GetHuman: And which of these common PETCO.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pegsueh a list of common PETCO.com problems)
GetHuman-pegsueh: "Complaint" was why I was trying to call.
GetHuman-pegsueh's review of PETCO.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pegsueh: Employees service not professional
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-pegsueh: Talked to * employees and * straight face lied to me. Was not friendly at all. The other employee act like it was a burden to answer my questions and help me
GetHuman: Let's quantify your experience contacting PETCO.com. On a scale of 1 to 5, how easy is it go get help on a PETCO.com problem?
GetHuman-pegsueh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pegsueh: I'd give them a five out of five on communication.
GetHuman: And what about PETCO.com's ability to quickly and effectively address your problem?
GetHuman-pegsueh: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO.com customers?
GetHuman-pegsueh: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pegsueh taken from his PETCO.com customer service problem that occurred on November 28th, 2017.