PETCO.com: Had trouble understanding the English spoken...
A PETCO.com customer review by GetHuman user ~Jackie from November 13th, 2017
Background on ~Jackie's case
GetHuman: ~Jackie - can you tell our other PETCO.com customers when your case took place?
~Jackie: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to PETCO.com, and if so, how?
GetHuman: And which of these common PETCO.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie a list of common PETCO.com problems)
~Jackie: "Returns" was why I was trying to call.
~Jackie's review of PETCO.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie: Had trouble understanding the English spoken. Purchased ** Beta fish (live fish) and ** bowl, food and water conditioner. Many calls with Petco confirming the sale. I was asured that the ish and bowls would be shipped together. Twenty six fish just arrived in bags...no bowls to put them in. They cannot go into one tank...they will kill each other. I went on the customer chat this morning to find out what tie the fish would arrive...I needed a window to work in because it was being shipped to a business. I was told I would be receiving an email confirming a time. No Email! No Call(they have my cell phone number) I got to get some bowls together to put them in. God help me!
GetHuman: Let's quantify your experience contacting PETCO.com. On a scale of 1 to 5, how easy is it go get help on a PETCO.com problem?
~Jackie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie: I'd give them a five out of five on communication.
GetHuman: And what about PETCO.com's ability to quickly and effectively address your problem?
~Jackie: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO.com customers?
~Jackie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for PETCO.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie taken from his PETCO.com customer service problem that occurred on November 5th, 2017.
PETCO.com
3.50 of 5 stars | 11 reviews
~Jackie's PETCO.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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