PETCO.com: I was overwhelm by the operator courtliest serv...

A PETCO.com customer review by GetHuman user ~Pastor Victor from November 25th, 2017

Background on ~Pastor Victor 's case

GetHuman: ~Pastor Victor - can you tell our other PETCO.com customers when your case took place?
~Pastor Victor : Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to PETCO.com, and if so, how?
~Pastor Victor : I used the 877-738-6742 number I found for on the GetHuman PETCO.com customer phone number page I was on: PETCO.com Customer Service Phone Number
GetHuman: And which of these common PETCO.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pastor Victor a list of common PETCO.com problems)
~Pastor Victor : "Cancel order" was why I was trying to call.

~Pastor Victor 's review of PETCO.com customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pastor Victor : I was overwhelm by the operator courtliest service . She took great professionalism . Her Names was Meds . I highly commend her service. Your customer Pastor Victor Rivera
GetHuman: Let's quantify your experience contacting PETCO.com. On a scale of 1 to 5, how easy is it go get help on a PETCO.com problem?
~Pastor Victor : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pastor Victor : I'd give them a two out of five on communication.
GetHuman: And what about PETCO.com's ability to quickly and effectively address your problem?
~Pastor Victor : For that I would say three out of five.
GetHuman: And finally- any advice for other PETCO.com customers?
~Pastor Victor : Call them early in the day or late. Don't forget any personal or account information you might need for PETCO.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pastor Victor taken from his PETCO.com customer service problem that occurred on November 23rd, 2017.

PETCO.com

3.50 of 5 stars | 11 reviews

~Pastor Victor 's PETCO.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PETCO.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PETCO.com in any way.

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