PNC Bank: Have talked to several branches and not quite s...
A PNC Bank customer review by GetHuman user ~KPetersen from November 25th, 2017
Background on ~KPetersen's case
GetHuman: ~KPetersen - can you tell our other PNC Bank customers when your case took place?
~KPetersen: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~KPetersen a list of common PNC Bank problems)
~KPetersen: "Account Access" was why I was trying to call.
~KPetersen's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KPetersen: Have talked to several branches and not quite satisfied with information provided I tried another. This Sophie person listened and actually heard my questions and offered assistance with my situation. Not only did she fill me with new options she explained where to go and how to get there. I was very tired and grumpy and to be quite honest didn't expect much but she took the time to listen and explain everything. Thank you Sophie for restoring my faith in that there are really good people who care even over the phone!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~KPetersen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KPetersen: I'd give them a four out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~KPetersen: For that I would say five out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~KPetersen: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KPetersen taken from his PNC Bank customer service problem that occurred on November 21st, 2017.