PNC Bank: I had to press * at three different prompts the...
A PNC Bank customer review by GetHuman user ~Amazed by grace from October 29th, 2017
Background on ~Amazed by grace's case
GetHuman: ~Amazed by grace - can you tell our other PNC Bank customers when your case took place?
~Amazed by grace: Yup. It was middle of the night, on October 26th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Amazed by grace a list of common PNC Bank problems)
~Amazed by grace: "Account Access" was why I was trying to call.
~Amazed by grace's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amazed by grace: I had to press * at three different prompts then the automated system transferred me to a representative * HUMAN! Worked great.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Amazed by grace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amazed by grace: I'd give them a four out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Amazed by grace: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Amazed by grace: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amazed by grace taken from his PNC Bank customer service problem that occurred on October 26th, 2017.