I hate PNC Bank. I accidently used the wrong...
A PNC Bank customer review by GetHuman user ~Stacy Heilig from November 8th, 2017
Background on ~Stacy Heilig's case
GetHuman: ~Stacy Heilig - can you tell our other PNC Bank customers when your case took place?
~Stacy Heilig: Yes I can. It was late at night, on November 1st.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Stacy Heilig a list of common PNC Bank problems)
~Stacy Heilig: "Account Access" was why I was trying to call.
~Stacy Heilig's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stacy Heilig: I hate PNC Bank. I accidently used the wrong account and overdrafted by $* by the time it was over, I had paid $*** in fees for that $*! After getting transferred around to ** different customer service people that couldn't help, I closed my account and went back to US BANK
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Stacy Heilig: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stacy Heilig: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Stacy Heilig: For that I would say three out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Stacy Heilig: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stacy Heilig taken from his PNC Bank customer service problem that occurred on November 1st, 2017.