PNC Bank: I have dealt with other mortgage companies and...
A PNC Bank customer review by GetHuman user GetHuman-102050 from November 23rd, 2017
Background on GetHuman-102050's case
GetHuman: GetHuman-102050 - can you tell our other PNC Bank customers when your case took place?
GetHuman-102050: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102050 a list of common PNC Bank problems)
GetHuman-102050: "Statement Request" was why I was trying to call.
GetHuman-102050's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102050: I have dealt with other mortgage companies and they have been great. PNC quite frankly is on the other end of the spectrum. I have never missed a payment, have a credit score near ***. All I did was forget to increase my payment by $** due to changes in withheld property taxes and they treat me like an adversary. Never had worse customer service than PNC for anything from fast food to used car dealers in ** years.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
GetHuman-102050: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102050: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
GetHuman-102050: For that I would say three out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
GetHuman-102050: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102050 taken from his PNC Bank customer service problem that occurred on November 20th, 2017.